Customer Service Jobs in Portugal: Join Transforma Travel Group Today

If you’re passionate about creating meaningful customer relationships and thrive in dynamic, travel-focused environments, there’s good news. Customer service jobs in Portugal are in demand—especially for bilingual, motivated individuals seeking growth, flexibility, and purpose. One such opportunity is now open at Transforma Travel Group, a leading name in educational and adventure travel.

This article breaks down everything you need to know about the Customer Experience Specialist role based in Lisbon, what makes it a standout opportunity, and how to apply.

Why Pursue Customer Service Jobs in Portugal?

Portugal has become a rising destination for professionals seeking international work experience. With its fast-growing tourism and education sectors, English-speaking talent is particularly valued. According to Eurostat, the customer service industry in Portugal has grown consistently over the past five years, driven by the demand for multilingual support in sectors like travel, tech, and hospitality.

This specific role with Transforma Travel Group offers not just a job—but a chance to help shape the experiences of teachers and educational institutions embarking on global learning journeys.

Position Overview: Customer Experience Specialist

The title says it all. As a Customer Experience Specialist, you’ll be responsible for overseeing the entire client journey—from first contact to pre-departure briefings.

Key Responsibilities:

• Delivering exceptional customer support by email and phone to educators and school administrators
• Coordinating detailed pre-departure materials, including travel documents, destination guides, and itineraries
• Hosting engaging virtual presentations to prepare clients for their travel experiences
• Maintaining consistent communication that builds trust, confidence, and clarity
• Collaborating with internal teams such as sales and operations to ensure seamless service
• Anticipating potential issues and resolving them proactively
• Managing the full lifecycle of the client journey

This isn’t your average customer service role. It’s designed for individuals who care deeply about delivering personalized support in a high-touch, globally minded business.

What Makes You a Great Fit?

Transforma Travel Group is looking for someone who thrives in a supportive, fast-paced, and international environment. The right candidate for these customer service jobs in Portugal will bring:

• Excellent communication skills in both verbal and written formats
• High attention to detail and strong organizational capabilities
• Confidence in public speaking, especially in virtual presentations
• A team player mindset—ready to work collaboratively across departments
• A passion for travel, culture, and education

Ideal Qualifications and Experience

To succeed in this customer service jobs in Portugal roles, you likely have:

• 1–2 years of experience in customer service—preferably in the travel or education industries
• Familiarity with CRM systems and virtual communication tools
• Proven record of delivering excellent client service
• Knowledge of Asia, Europe, and the Americas—plus personal travel experience is a bonus
• Language proficiency in Portuguese, English, or any additional languages

Candidates with a passion for international education or experiential travel will feel right at home in this mission-driven team.

Perks and Benefits of Working at Transforma Travel Group

If you’re considering customer service jobs in Portugal, few roles offer benefits like this:

• €20,000 annual salary (gross)
• 22 days annual leave plus all Portugal bank holidays
• Access to discounts on Dragon Trip Adventure Tours
• Hybrid work model: 2 days in the Lisbon office and 3 days from home
• A workplace culture that values growth, learning, and impact

About Transforma Travel Group

Transforma Travel Group is a leading organization in educational and adventure travel. They design immersive travel experiences that inspire global citizenship through cultural understanding and experiential learning. With a reputation for safety, creativity, and excellence, the company has developed meaningful partnerships with schools and educators across the world.

If you’re looking for an employer in Portugal that truly values employee contribution and customer satisfaction, Transforma Travel Group stands out as an industry leader.

Visit their official website for more details about their mission and global operations.

How to Apply for This Customer Service Job in Portugal

Interested applicants for these customer service jobs in Portugal should send their CV and a short cover email to:

📩 lucy.west@transformatravelgroup.com

You can also view the official job description here:
Download Job PDF

Be sure to highlight your customer support experience, language skills, and passion for travel or education.

Skills You’ll Build in This Role

Whether you’re just beginning your career or transitioning into the travel industry, this customer service jobs in Portugal roles will help you develop:

• Client relationship management
• Problem-solving under pressure
• Multicultural communication
• Public speaking and online presentation skills
• Experience working in a remote and hybrid setting

These are valuable competencies that can fast-track your career in customer experience, tourism, or project management.

Frequently Asked Questions

Is this a remote position?
No, it’s a hybrid role—2 days in the Lisbon office, 3 days remote.

What languages are preferred?
Fluency in English is required. Portuguese or another language is a strong plus.

Is this a long-term job?
Yes, this is a full-time permanent position with long-term growth opportunities.

Is prior travel industry experience required?
Preferred but not mandatory. Passion and adaptability are key.

Does the role include public speaking?
Yes, especially for virtual pre-departure sessions with clients.

Final Thoughts: Your Opportunity to Make a Difference

Customer service jobs in Portugal are not just about handling queries—they’re about creating real human connections. This position at Transforma Travel Group is an incredible opportunity to build a meaningful career in a growing sector that values service, empathy, and education.

If you’re ready to step into a role where your communication skills and global mindset will shine—apply now and be part of something transformative.

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