Are you searching for remote English speaking customer service jobs in Portugal that let you work from home while earning a competitive salary?
At Newstel Portugal, we’re expanding our multilingual support team and looking for talented professionals fluent in English, plus Swedish or Danish, to join a new international e-commerce campaign.
This opportunity is perfect for candidates who want to combine the flexibility of remote work with the stability of a well-established company. You’ll be part of a people-first team, helping customers across Europe while enjoying the freedom to live and work anywhere in Portugal — from Lisbon to the Algarve.
Start Your Remote Career with Newstel Portugal
If you’re searching for remote English speaking customer service jobs in Portugal, Newstel Portugal is opening the door to an exciting international opportunity.
We’re currently hiring virtual Customer Service Agents who are fluent in English and one of the following languages: Swedish or Danish.
This position is part of a brand-new campaign that supports a well-established e-commerce company known for its high-quality customer experiences. As a remote Customer Service Agent, you’ll help customers across Europe with inquiries, orders, and support — all from the comfort of your home in Portugal.
At Newstel, we’re not just offering another job. We’re offering a flexible, rewarding, and future-ready career with a company that values people, innovation, and diversity.
Why Choose Remote English Speaking Jobs in Portugal?
Portugal is quickly becoming one of Europe’s top destinations for remote professionals. With its excellent internet infrastructure, digital-friendly work policies, and sunny lifestyle, it’s no surprise that global companies like Newstel are expanding here.
Working remotely in Portugal offers a perfect balance:
- You can live anywhere in the country — from Lisbon to Porto, from the Algarve to Madeira.
- You’ll benefit from a competitive European salary (€13–€15/hour).
- You’ll have the opportunity to join an international team without leaving home.
For English-speaking professionals, especially those who also speak Swedish or Danish, Portugal provides an ideal environment for both personal and professional growth.
About Newstel Portugal
Newstel Group is a UK-based customer engagement company with offices and teams in Portugal and other European markets.
We specialize in customer experience solutions for industries such as e-commerce, travel, and technology.
At Newstel, our people are our greatest asset. We believe that a motivated, multilingual, and digitally skilled workforce can deliver exceptional results for our clients.
Our Portugal operations are expanding rapidly — and that’s why we’re looking for talented people for remote English speaking customer service jobs in Portugal and join our growing team.
Why Work at Newstel Portugal?
At Newstel, we understand that modern professionals value flexibility, balance, and growth opportunities. Here’s what makes us different:
1. 100% Remote Work Flexibility
You can work from anywhere in Portugal — whether you prefer the city life of Lisbon or the peaceful beaches of the Algarve.
We also offer optional office access in Lisbon and Faro, so you can choose between home or hybrid work setups.
2. Competitive Pay
We value your language skills and experience. Depending on your background, for the remote English speaking customer service jobs in Portugal you’ll earn between €13 and €15 per hour, paid monthly.
3. Multilingual, Inclusive Environment
Newstel’s team is made up of professionals from across Europe. You’ll work alongside colleagues from different cultures and backgrounds — all united by a shared commitment to delivering world-class service.
4. Continuous Training and Growth
We invest in our people. You’ll have access to professional development programs, ongoing coaching, and opportunities to advance within our global organization.
5. Work-Life Balance
We offer both full-time and part-time schedules, allowing you to create a rhythm that fits your lifestyle. With flexible shifts and no commuting, you’ll have more time for what matters most.
Job Description: What You’ll Do
As a Remote Customer Service Agent, you’ll represent one of Europe’s leading e-commerce brands. Your goal will be to deliver a positive, efficient, and personalized experience for every customer.
Your remote English speaking customer service jobs in Portugal daily responsibilities include:
- Handling customer inquiries via voice, email, and live chat
- Managing order tracking, product questions, and returns
- Providing accurate and empathetic support across different channels
- Collaborating with your team to continuously improve processes
- Maintaining a professional and friendly tone at all times
In this role, communication is key. You’ll need to combine empathy, active listening, and problem-solving to deliver world-class service remotely.
Who We’re Looking For
We’re seeking motivated professionals who enjoy connecting with people and finding solutions. To be considered, you should have:
- Fluency in English and Swedish or Danish (both spoken and written)
- At least 1 year of experience in customer service, ideally remote
- Experience handling voice, email, or chat support
- Strong interpersonal and communication skills
- A reliable internet connection and a quiet workspace at home
- A proactive and positive attitude
If you have a background in virtual assistance, e-commerce, or hospitality, this role could be a great fit.
Career Progression at Newstel
Joining Newstel isn’t just about taking a job — it’s about building a career in customer experience. Apply to our available remote English speaking customer service jobs in Portugal.
Many of our current team leads and managers started as customer service agents. We encourage internal growth and provide clear development paths, including:
- Senior Customer Support roles
- Quality Assurance positions
- Team Leadership and Coaching
- Training and Operations Support
As the company continues to expand in Portugal, new opportunities are constantly emerging.
How to Apply
If you’re ready to take the next step in your career and join a growing international company, we’d love to hear from you. Apply for remote English speaking customer service jobs in Portugal on the Newstel application page. Learn more about us, visit the official Newstel website.
👉 Looking for more opportunities? Please check our website for other customer service jobs in Portugal.
Frequently Asked Questions
Are these customer service jobs fully remote?
Yes. All positions at Newstel Portugal are 100% remote. You can work from home anywhere in Portugal, as long as you have a stable internet connection and a quiet workspace.
Do I need to live in Lisbon or Faro to apply?
No, you don’t need to be based in Lisbon or Faro. However, Newstel has modern offices in both cities that you can use optionally if you prefer hybrid work or occasional team meetings.
What languages are required for this role?
You must be fluent in English plus one of the following: Swedish or Danish. Portuguese is not required for this position.
What is the salary range for these remote jobs?
The hourly rate ranges between €13 and €15 per hour, depending on your level of experience and language skills. Compensation is competitive within the Portuguese remote job market.
What kind of experience do I need?
Candidates for remote English speaking customer service jobs in Portugal should have at least one year of experience in customer service or virtual support, ideally working with email, chat, or phone communication channels.
Do I need to speak Portuguese?
No. This position is designed for English-speaking professionals who also speak Swedish or Danish. The work environment and customer interactions are fully in English.
Is training provided for new employees?
Yes, Newstel Portugal provides full onboarding and remote training to ensure every team member is comfortable with company tools, communication systems, and client processes before starting live work.
Can I apply if I live outside Portugal?
At the moment, only candidates for remote English speaking customer service jobs in Portugal with the right to work and reside in Portugal are eligible to apply. However, you can work remotely from anywhere within the country.
How can I apply for this job?
To apply, visit the official Newstel careers page and complete your online application: Apply Here. Include your CV in English and indicate your current location in Portugal.
Why should I consider working at Newstel Portugal?
Newstel is an international company with a strong commitment to employee growth, diversity, and flexibility. You’ll join a people-first team, gain remote work freedom, and be part of a global brand known for excellent customer service delivery.